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Wednesday, 14 August 2013
3 Ways to Build Client Trust While Working From Home as a Freelancer
One of the best consulting assignments on the planet is the point at which your top client has you perform all the work from home office. However, while it is exceptionally optimal to work from home and you have favorable circumstances over individuals that drive to the workplace, you do need to consider building and keeping customer trust constantly.
After all consulting is an exceptionally simple concept: you are paid to get results through finishing projects for your client. Otherwise you are not worth the money the client pays you. Building client trust makes consulting assignments easier and also provides opportunity for additional work. In the event that you need to build trust with your client then attempt these three practices (or activities) to build trust through exceptional service.
Be accessible or available most of your client's business hours
One beyond any doubt fire method for picking up the trust of your client is to be accessible throughout your client's business hours. Remember that generally most corporate offices operate and and communicate with their clients and outlets from 8:30 am -5:30 pm Monday through Friday. Being available throughout business hours builds trust with your client as well as rewarding in the form of more work.
Businesses dependably need to be supported throughout the work day. You never know when you're required as a resource other than the project you're working on. You become part of the team as you are establishing a presence with your client. You are becoming part of your client's supportive system. Most clients want to trust their consultants. Your goals should always be an integral part of your clients' team.
The most ideal approaches to be available for your client are to provide a mobile phone number, and be on Windows Live Messenger and AOL Instant messenger. Assuming that you want to be away throughout the business day, make it a point to let your client know via the messenger status window.
You should learn to work with distraction
Working on a project and juggling multiple clients can be trying at times. No matter what you are working on it seems you're destined to get calls from your clients. If a client is calling you during the day, your best bet is to take the call. If you look at it from your clients point of view, they have your call on their "to do" list. Meaning they are blocking of time from their day to reach out to you. This call can mean anything from a simple question or more billable work. It's definitely worth it.
Try to finish the project you are working on before going to the next one
The main reason you are hired as a freelance consultant is to get the job done. So what's the most ideal approach to get results, If you are working on multiple projects, always work toward completing a project milestone before you work on another project. Always make your closest project due date your central point of your workday until it's completed. This will provide you and your client the mental boost necessary to show progress with your projects.
Hopefully you can see now why it's possible to be at a disadvantage while working from home. With the 3 methods mentioned above, you should be able to provide exceptional customer service to your client.
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